Settings › Billing is where an administrator sees the organisation's subscription, keeps the payment method current, and finds every invoice Venvera has issued - including invoices raised by hand for customers onboarded outside the self-service plans. Open invoices can be paid by card from this page or by bank transfer using the details on the PDF.
Your subscription
The subscription card shows the plan, its status and the current period. Statuses are Trial, Trial ended, Active, Past due, Suspended and Cancelled. A failed renewal shows a Past due banner with the retry date - update the card before then to avoid suspension. Accounts onboarded by Venvera directly may show No subscription on file; their invoices still appear below.
Trials
A trial asks for no card and never charges anything on its own. During a trial the subscription card counts down the days left. Venvera e-mails the billing contact and every administrator 5 days and 1 day before the trial ends, with the exact end time, and administrators also get a notice in the notification bell.
When the trial ends, access to the workspace pauses at that moment. Anyone who signs in sees that the trial has ended. An administrator can choose a plan there and either pay for a year at once or set up monthly billing by card, and access returns as soon as the payment goes through; other users are told that only an administrator can choose a plan. If nobody does, the data is kept for 30 days.
| Plan | Price | Includes |
|---|---|---|
| Basic | 399 EUR per month, or 359 EUR per month billed annually | 2 frameworks of your choice |
| Professional | 899 EUR per month, or 799 EUR per month billed annually | 5 frameworks of your choice |
Change plan upgrades immediately and charges the prorated difference today; downgrades take effect at the end of the current period. Cancel subscription schedules the end of the subscription for the end of the current period, and access continues until then. Current pricing and what each plan includes are on venvera.com/pricing.
Payment method
The Payment method section shows the card on file with its expiry. Add card or Update card sends you to the payment provider's secure card page and back; Venvera never sees or stores the card number.
Invoices
Every invoice is listed with its number, issue and due dates, amount and status:
| Status | Meaning |
|---|---|
| Open | Issued and awaiting payment. |
| Overdue | Open and past its due date. |
| Paid | Settled - by card or by a transfer Venvera has matched. |
| Void | Cancelled and not payable. |
Click PDF on the invoice line. The document carries your legal name and Tax ID / VAT number, the line items, VAT, and the bank details for a transfer.
Click Pay now on an Open or Overdue invoice. You are sent to the card payment page for a one-time payment of the invoice amount and returned to Billing, where the invoice shows as Paid and a confirmation appears. If the payment does not complete you can try again or pay by transfer.
Use the bank details and the invoice number on the PDF as the payment reference. The invoice is marked Paid once the transfer is matched.
Invoices raised by Venvera
Customers onboarded by agreement rather than through the self-service plans receive invoices raised by Venvera for the agreed amount. They appear in the same list and are paid the same way - by card through Pay now or by transfer. If card payments are not enabled for your account, the page says so and points you to the transfer details on the PDF.